First time seeing a Psychologist? Booking in your next one or rescheduling? No worries! We've put together some information on common questions about booking appointments, cancellations, and our online portal. If you can't find an answer to your question here, please feel free to give our friendly admin team a call on (03) 8330 5588.
What info do I need to book my first appointment?
When booking your first appointment, our team will ask for your name, address, contact details, Medicare card details, whether you’ve received previous counselling/therapy, and what your presenting issue is. After booking in your first session, we'll also send you a short online survey over email to collect some key information (feel free to provide as much or as little information in this survey as you feel comfortable, although more information will help your Psychologist provide a better service).
This information will help us understand your situation and goals so that we can make the most of our first appointment together.
Our team will try their best to match you with a Psychologist that will suit your needs if we are aware of your presenting concern. Otherwise, please feel free to request the Psychologist of your choice.
Why do you recommend booking my first 3 sessions in advanced?
The first three sessions are very important for your Psychologist to get to know you, understand your background, concerns, and goals for therapy.
When these sessions are booked in this way, we can work together with a clear roadmap for working on your goals. If you try to book an appointment only when you’re feeling unwell, there may be a significant wait before you’re able to see your Psychologist again.
How do I book an appointment?
To book in your first appointment, we ask that you please reach out to us over the phone on (03) 8330 5588 on Monday to Friday. Our friendly reception team are all working remotely and will take you through the new client process.
For returning clients, we'll send you a link to access your own booking portal where you can login, check availability, and manage your appointments! You can also give us a call Monday to Friday where our virtual phone team will help with managing appointments.
What happens if I need to cancel my appointment?
To help keep appointments available, we require at least 2 business days' notice if you need to cancel or reschedule your appointment. If you’re unable to provide notice in this timeframe, 50% of the full fee will be charged to cover the cost of time to your Psychologist, admin support, and the lost opportunity for another client to take the appointment.
If your appointment is filled by another client, then no cancellation fee will apply.
Do you have any after hours appointments available?
Absolutely, we offer several after hours options. These include:
Before 9:00 am Tuesday to Friday,
From 4:00 pm Tuesday to Friday, and
All day Saturday.
Please note, after hours appointments will incur an additional $15 fee.
How does the online booking portal work?
We have an online client portal that gives you direct access to book, view, and manage your past and future appointments. This booking portal is for existing clients only as it's important we collect some key information before our first session together.
If you would like to access this client portal, please let your Psychologist know after your first session and our admin team will send through your login details. Link to the Portal
Can't find your question here?
For more information or to book an appointment with one of our experienced Psychologists, please call the team at Reimagine Psychology Melbourne on (03) 8330 5588 or email us on firstname.lastname@example.org.